We ordered a heat press that had to be assembled myself (which was not described on the product page). There are parts that are not good, which means that the heat press cannot be assembled properly and cannot be used. Contacted immediately the same day. You will receive the answer that you should watch the video, but that of course does not solve the problem of parts not fitting. In the meantime, we have already contacted several times to return, but VEVOR refuses to send this information and does not provide another solution or replacement parts. I would strongly advise against ordering anything here. If I could give 0 stars I would.